Company Information / Seller

In these Terms, “we”, “us”, “our”, and “NNParts.lv” refer to the Seller, while “you”, “buyer”, and “customer” refer to the person using the Store or placing an order.

1. General Provisions

• 1.1. These terms and conditions hereinafter referred to as the “Terms” set out the procedure for using the NNParts.lv website and regulate the conditions for purchasing goods and using services.
• 1.2. By using the Store or placing an order, you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Store.
• 1.3. These Terms become binding from the moment the buyer confirms an order.
• 1.4. NNParts.lv reserves the right to amend or supplement these Terms at any time. The new version enters into force when published in the Store.
• 1.5. Purchases may be made by legally capable adult individuals, as well as by legal entities.

2. Personal Data Protection

• 2.1. Your personal data is processed only to the extent necessary for order fulfilment, customer service, and compliance with legal obligations.
• 2.2. More detailed information about personal data processing is available in the Privacy Policy published on our website, NNParts.lv.

3. Goods, Services, and Prices

• 3.1. We strive to ensure that all information about goods and services in the Store is accurate and up to date.
• 3.2. Product images are for illustrative purposes only. The actual appearance of products may differ.
• 3.3. All prices are shown in euros (EUR). Where applicable, VAT is included in the price or shown separately.
• 3.4. NNParts.lv reserves the right to change prices or correct errors without prior notice.
• 3.5. Delivery costs are calculated separately and depend on the selected delivery method.

4. Placing and Processing Orders

• 4.1. Orders may be placed only online through the NNParts.lv ordering system.
• 4.2. To place an order, you must:
  • Add the selected products to the cart;
  • Fill in your contact information;
  • Select the delivery and payment method.
• 4.3. Before confirming the order, you will have the opportunity to check and correct the information entered.
• 4.4. An order is considered accepted only after the buyer receives a confirmation email.
• 4.5. NNParts.lv reserves the right to refuse order confirmation if:
  • Payment has not been received;
  • A technical error or information inaccuracy has occurred;
  • The product is not available in stock;
  • Delivery is not possible to the specified address;
  • The buyer has violated these Terms or applicable laws and regulations.
• 4.6. If payment has been made but the order is not confirmed, the money will be refunded within 30 calendar days. Compensation or additional costs will not be reimbursed.

5. Delivery

• 5.1. Delivery is made to the address specified by the buyer in Latvia or outside Latvia, depending on the selected delivery method.
• 5.2. The delivery time and costs are indicated at the time of order confirmation.
• 5.3. Upon receiving the product, the buyer is obliged to check its condition and sign the delivery documents.
• 5.4. If damage is discovered during delivery, the buyer must immediately inform the courier and contact NNParts.lv.

6. Returns and Warranty

• 6.1. The buyer has the right to withdraw from the distance contract and return the product within 14 calendar days without giving a reason, provided that the product has not been used and remains in its original packaging.
• 6.2. The money will be refunded within 14 days from the moment the product has been received back and inspected.
• 6.3. Return costs are covered by the buyer, except in cases where the product is damaged or delivered incorrectly.
• 6.4. A return request may be submitted by writing to info@nnparts.lv.
• 6.5. The warranty applies in accordance with the manufacturer’s terms and the applicable consumer protection laws.

7. Liability

• 7.1. The buyer is responsible for the accuracy and correctness of the information provided.
• 7.2. NNParts.lv is not liable for losses caused by incorrect use of the product, improper installation, or the buyer’s errors.
• 7.3. NNParts.lv reserves the right to restrict or terminate access to the Store for users who violate these Terms or applicable laws and regulations.
• 7.4. NNParts.lv is not liable for external technical disruptions or actions of third parties that affect the operation of the Store.

8. Dispute Resolution and Applicable Law

• 8.1. All disputes or disagreements shall be resolved through negotiation.
• 8.2. If no agreement can be reached, disputes shall be resolved in accordance with the laws and regulations of the Republic of Latvia.
• 8.3. Consumers may submit complaints to the Consumer Rights Protection Centre of Latvia (PTAC) or use the EU Online Dispute Resolution platform (ODR): https://ec.europa.eu/odr